Welcome to IABC/Louisville
The premier provider of networking and training for business communicators.

How UPS Won Back Its Reputation


How important is your organization’s reputation? And when something goes wrong, how do you regain trust?

The peak holiday shipping season is the busiest time of year for UPS. But in 2013, the shipping giant was in a tough situation. An unprecedented last-minute surge of e-commerce orders challenged systems everywhere in the shipping industry.

One of the places affected was Louisville, home to UPS’s airline and Worldport, the company’s main air hub. Throughout 2014, while UPS’s engineers worked to reinvent processes, systems and infrastructure, the company’s communications team was charged with rebuilding trust and confidence among employees, shippers and the public.

Our speakers are Mike Mangeot, public relations manager and Jim Obst, employee communications manager for UPS Airlines. Join us for a study in reputation management, and learn how Big Brown came roaring back during the 2014 holiday season.


Thursday, March 26 / 11:30 AM to 1:00 PM EST


North End Cafe – Highlands location
2116 Bardstown Rd.
Louisville, KY 40205

Register Now!



The Future of Mobile Apps and Wearable Devices

February Meeting

How are employees communicating inside and outside of your company?

By the water cooler? On social media? Through email?

All three are less convenient and more time consuming when compared to smartphone messaging and notification alerts. That’s where Interapt comes into play. The Louisville-based company is creating some of the most unique communication technologies in the world.

And we’ve got ‘em at IABC in February!

Join us as Aaron Rosenberg, Interapt’s SVP of Business Development, discusses the future of mobile apps and wearable devices. Find out first hand why Louisville Business First selected Interapt as the winner of the 2014 Business of the Year award, in the Emerging Business category.

This is sure to be another fascinating learning opportunity brought to you by IABC/Louisville. We hope you can join us.

Thursday, February 26 / 11:30 AM to 1:00 PM EST

Mark’s Feed Store Bar-B-Q (upstairs)
1514 Bardstown Rd.
Louisville, KY 40205

Register Now!